Comparison of the workflow in the Front Office department, through the example of a hotel in Budapest and Berlin
Elmentve itt :
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| Dokumentumtípus: | Diplomadolgozat |
| Kulcsszavak: | Accor Berlin Budapest Comparison Front Office Mamaison Sofitel |
| Online Access: | http://dolgozattar.uni-bge.hu/28345 |
| Kivonat: | The following thesis deals with the comparison of the workflow of the Front Office department in two leading hotels in their country. The two hotels are Mamaison Hotel Andrássy Budapest and Sofitel Berlin Kurfürstendamm. The workflow of the department is examined in many aspects. As I could work in both hotels the thesis relies on my personal experiences and interviews of my colleagues in the hotels. The Front Office departments are compared by their structure and provided services. As the thesis is written in 2020 the coronavirus is taken into account when comparing the two departments. The hotels have been influenced by the virus therefore it is examined in the research. The aim of the thesis is to examine and understand the workflow of the Front Office department through the example of a hotel in Berlin and Budapest. Therefore this thesis can be helpful to understand the complexity of the Front Office department. |
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