Enhancing Customer Satisfaction and Loyalty through Service Dominant Logic A Customer Journey Analysis of Pang Dong Lai Trading Group in the Omni-Channel Retail Landscape

The improvement of Brunchcafé’s customer journey through online marketing
‌: Horváth Luca

The dynamics of consumer satisfaction in omni-channel retailing Insights from Hungarian and Austrian consumers
‌: Papashvili-Bodai Nino
Megjelent: (2025)

Measuring customer satisfaction os Adversum Ltd.
‌: Karmazin Regina

Brand loyalty magic Inside Disney’s customer experience
‌: Pham Duong Hong Anh

Customer Satisfaction in the Boutique Hotel A Case Study in Stories Hotel Budapest
‌: Dewantoro Ganang Bagus

The Impact of Customer-Centric Digital Marketing Strategies On Brand Loyalty In Football Clubs
‌: Nguyen Quoc Anh

Customer Satisfaction in Hotels The Role of Human Factor in Delivering Quality Service Case of 2 Ciels Hotel
‌: Belhimer Najoua

Customer satisfaction survey in the Oriental Spa and Fitness Centre
‌: Hajnal Csilla

Pursuing Customer Satisfaction in Offline and Online Pharmacies in Hungary
‌: Kuklis Attila

The role of customer experience in enhancing the competitiveness of the Moroccan tourism industry ‘Case of Essaouira & Marrakech’
‌: Belkaid Othmane

An analysis of online accommodation reservation websites - understanding customers' perceptions to enhance impact on industry
‌: Tran Anh Tuan

The role of customer experience in enhancing the competitiveness of the Moroccan tourism industry - Casa of Marrakech and Essaouira
‌: Belkaid Othmane

The changing methods and tools of traditional hotel brands for building brand loyalty among Millennial customers
‌: Tóth Kata Krisztina

Customer Journey Mapping gyógyszeripari környezetben
‌: Tordai Eleonóra

Analysis of the role of logistics to enhance customer service levels and reduce costs in a multinational company
‌: Pintér Andrea

Customer satisfaction with the B2B Philips Lighting electronic catalogue
‌: Németh Andrea

Reverse logistics with regards to return services and its impact on customer satisfaction
‌: Tran Van Khai

The impact of Domestics Logistics Services Quality on the E-shoppers’ satisfaction and loyalty in Vientiane, Laos
‌: Khammalavong Namatsa

Enhancing tourism development in Northeast China through European successful experiences
‌: Hong Xianyin

Enhancement of Small and Medium Enterprises through implementation of Controlling Tools and Methods.
‌: Erdenekhuu Otgon-Erdene

Examination of the relationship between customer satisfaction and experiential thinking in case of hotel staying
‌: Guo Juncen

An Exploratory Investigation of the Transition of Road Tolling in Hungary with Digitalization and Customer Satisfaction in Focus
‌: Morvai Viktor

Analysis of Front Office Service Quality and Their Impact on Customer Satisfaction in the Hotel Industry
‌: Hevesi Dejan Ernő

Enhancing University Branding through Fostering Intercultural Sensitivity A Comparative Study of Domestic Students in Various Bachelor Programs
‌: Hajeer Ahmad, et al.
Megjelent: (2024)

Omni-Channel Retailing – Begriff, Säulen des Omni-Channel unter besonderer Berücksichtigung des Online Shopping Verhaltens
‌: Sövény Nóra

Developing a tool for tracking customer satisfaction of DNA United Forwarders B.V.
‌: Kovács Bálint

Service Delivery And Customer Satisfaction In The Hospitality Industry (The Case Of Coconut Groove Regency Hotel)
‌: Amoah Michael

Impact Of Employees’ Spiritual Welfare and Happiness on Customer Satisfaction and Value Creation A Comparison Between Hungary and The United Kingdom
‌: Molnár Dzsenna Hanna

The importance of hotel loyalty programs; presented through the IHG Rewards Club at InterContinental Budapest
‌: Tóth Ágnes Gabriella

How to utilize digital content creation within customer journey?
‌: Rácz Dávid

Changes in Employee and Customer Satisfaction in Budapest Mercure Castle Hill after the COVID-19 Pandemic
‌: Zábrák Kata

Loyalty is Awesome - Creating the Ultimate Loyalty Program for Luxury Hotel Chains
‌: Nagy András Viktor

Customer oriented banking approach through the introduction of both an essential and an eligible banking service
‌: Dávid Richárd

Customer Journey of Samsung electronic luxury goods in the omnichannel marketing world.
‌: Markó Levente

The role of digitalization in retail with a focus on customer experience
‌: Hepke Viola

Qualification of the results of aggregated lean KPIs along fuzzy logic Aggregált lean KPI-k eredményeinek minősítése fuzzy logika mentén
‌: Gáspár Sándor, et al.
Megjelent: (2021)