Online reviews, guest complaints and their impact on Hilton Budapest City
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| Main Author: | |
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| Other Authors: | |
| Format: | Thesis |
| Kulcsszavak: | guest feedback complaint online review |
| Online Access: | http://dolgozattar.uni-bge.hu/8559 |
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| 005 | 20180301165003.0 | ||
| 008 | 161209suuuu hu om 000 eng d | ||
| 040 | |a BGE Dolgozattár Repozitórium |b hun | ||
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| 100 | 1 | |a Almási Ninetta Mirella | |
| 245 | 1 | 0 | |a Online reviews, guest complaints and their impact on Hilton Budapest City |h [elektronikus dokumentum] / |c Almási Ninetta Mirella |
| 246 | 1 | 0 | |a Online értékelések, vendégpanaszok és ezek hatása a Hilton Budapest Cityre = Online reviews, guest complaints and their impact on Hilton Budapest City |h [elektronikus dokumentum] |
| 520 | 3 | |a Nowadays the role of online reviews has become more and more important for both hotels and potential guests. As people tend to spend more time on travelling, favourable feedback can be extremely beneficial for accommodation facilities. However, reviews bear both dangers and opportunities. Positive feedback is probable to convince the readers to choose a certain accommodation, while negative feedbacks may dissuade them. This research paper is supposed to answer the question whether online reviews have positive or negative influence on hotels,especially on the Hilton Budapest City. | |
| 695 | |a guest feedback | ||
| 695 | |a complaint | ||
| 695 | |a online review | ||
| 700 | 0 | 1 | |a Hübner Andrea |e ths |
| 856 | 4 | 0 | |u http://dolgozattar.uni-bge.hu/8559/2/Final%20version%20of%20the%20dissertation.pdf |z Dokumentum-elérés |